Rail passengers make nearly 1,000 complaints about fellow travellers

 

rail.jpg

Irish Rail has received more than 900 complaints from train passengers concerning the behaviour of other passengers since 2015.

Data released under the Freedom of Information Act show issues reported by passengers include assault, theft and intimidation, vandalism, noise and smoking or drinking onboard.

There have been 326 compaints recorded so far this year, compared to 249 in all of 2016 and 347 in 2015.

Irish Rail said it intends to enhance staffing on trains for customer security, adding that it believes a begging scam involving the selling of tissues to passengers explains the increase in complaints this year.

By far the most frequest category of complaint was “disorderly passengers” which account for about 498 reports. Next was passenger intimidation, which made up about 227 complaints.

This was followed by vandalism, which was the subject of 122 complaints. Theft was reported 33 times while Irish Rail received 30 reports of assault.

In terms of routes, the Dart service in the Dublin area accounted for the highest number of passenger complaints, with 292.

After that, Irish Rail received 105 complaints concerning the Longford-M3 Parkway-Maynooth route. There were 84 reports of anti-social behaviour on the Galway route and 82 on the Cork route.

The Sligo route accounted for 62 complaints while the Dundalk-Drogheda commuter route accounted for 61.

Two passengers complained about fellow passengers breaking the alcohol and smoking policy, while five complaints were received over noise.

Irish Rail said a small number of passengers engage in anti-social behaviour but the company takes, and will take, a number of measures to tackle the problem.

“There were 42.8 million journeys on our network in 2016, and the overwhelming majority of these were made without incident,” the spokesman said.

“Our trains are equipped with high-quality CCTV which enables us to follow up incidents, including with gardaí.

 

Source Irish Times.

Construction now the top cause of noise complaints

Construction is the biggest source of noise complaints in Dublin city for the first time since the property crash in 2007, according to the latest figures.
Building work accounted for more than 25% of the 435 complaints made to the city council last year.

There were 115 complaints about construction, compared to 103 in the general commercial category and 76 concerning commercial music.
Dublin 2, which includes Temple Bar, Grafton Street and Merrion Square, was the most complained about place in the city, with 101 complaints.

Dublin 8 was second with 57, while Dublin 15, which covers Blanchardstown, the quietest postal code, with only one complaint.
The annual report by the council’s Air Quality Monitoring and Noise Control Unit’s states that the “huge disparity” between Dublin 2 and other areas could be explained by the large number of bars and nightclubs in the area.
Construction now the top cause of noise complaints.

Building work was responsible for more than a quarter of complaints last year

Building work was responsible for more than a quarter of complaints last year

Construction is the biggest source of noise complaints in Dublin city for the first time since the property crash in 2007, according to the latest figures.

Building work accounted for more than 25% of the 435 complaints made to the city council last year.

There were 115 complaints about construction, compared to 103 in the general commercial category and 76 concerning commercial music.

Dublin 2, which includes Temple Bar, Grafton Street and Merrion Square, was the most complained about place in the city, with 101 complaints.

Dublin 8 was second with 57, while Dublin 15, which covers Blanchardstown, the quietest postal code, with only one complaint.

The annual report by the council’s Air Quality Monitoring and Noise Control Unit’s states that the “huge disparity” between Dublin 2 and other areas could be explained by the large number of bars and nightclubs in the area.

Noise caused by commercial premises usually involves music, noisy plant and equipment servicing buildings and early morning deliveries to shops.

The report says it does not deal with neighbour noise nuisance as this is dealt with by individuals themselves with advice from Environmental Health Officers.

Dublin 2 is also has the most air pollution complaints with 18 out of 145 received. Odours from food premises were the cause of many complaints.
However, the single biggest category of irritation was domestic burning, which provoked 33 complaints, including issues concerning newly installed flues on house extensions.

The report, to be discussed by councillors on the council’s Environment Committee, states that there were notices served on five premises under the Air Pollution Act during 2015 but no court proceedings took place that year.
Source: RTE and data from Dublin City Council.

Noisy Neighbours UK – Our Survey Results Revealed

Background and Purpose
Initial Findings
Regional Data
Benchmarking Data
Inherent Variation
Future Developments

BACKGROUND AND PURPOSE

Our 2014 Noisy Neighbours UK survey revealed some interesting information about the numbers of noise complaints being received by local authorities in England, Wales and Northern Ireland. We asked each local authority in the UK how many noise complaints they received, how much enforcement action they took and about officer staffing levels.  Data was provided by 340 respondents out of the 374 local authorities in England, Wales and Northern Ireland (a response rate of 91%). During the course of the research we have compared the data received to government data and national indicies; and are able to outline some interesting findings (due to differing noise enforcement mechanisms in Scotland we excluded their data from the survey).

As well as locating the UK’s noisiest local authority areas our survey set out to determine whether we were able to make any meaningful comparison between local authority noise complaint and enforcement activity.

INITIAL FINDINGS

422,250 noise complaints were received by local authorities responding to the survey (predominantly environmental health departments) in the 2013-2014 financial period.

On average 1.7 abatement notices were served by each Council (for noise) for every 100 complaints received. 24 Councils were identified as having served no notices at all. There were an average of 3.85 officers working in each Borough each responsible for investigating an average of 385 complaints. Many of these officers were responsible for carrying out a number of other tasks in addition to noise investigations.

With the data we were able to rank local authority areas in terms of the number of complaints received and rate of enforcement action taken. Some regional data is available below. The results provide an initial snapshot of how local authority areas compare regionally.

 

To find out more, click here.